Practice Care Plus · ConciergeOS

Privacy notice

Effective September 13, 2026 · Version 1.1

No PHI. Public forms and discovery tools are for general contact and operational information only. Do not submit patient names, medical record numbers, diagnoses, medications, insurance member identifiers, or clinical narratives.

What this service is for

Practice Care Plus and ConciergeOS help healthcare practices and teams organize operational requests, practice onboarding, service navigation, public information, and human-reviewed follow-up. This notice applies to the public website, news hub, readiness conversations, appointment-access demonstrations, and related ConciergeOS workspace surfaces.

Information we may receive

Depending on the surface you use, we may receive your name, email address, phone number, organization or practice name, role, specialty, location, service interest, appointment-access preference, and the operational question you choose to share. Internal workspace users may also create audit, work, and access records associated with their account.

How we use it

Respond to a request or connect you with a participating practice or provider.
Prepare a bounded practice-readiness or service conversation.
Operate, secure, troubleshoot, and improve ConciergeOS.
Maintain access-control, consent, review, and audit records.
Send non-clinical customer-care text messages only when the recipient has provided affirmative, campaign-specific consent.

Public service boundaries

Public forms do not provide medical advice, diagnose conditions, perform emergency triage, guarantee an appointment, make benefits determinations, or authorize a clinical or payer action. Do not use them for urgent or emergency care. Contact local emergency services when appropriate.

Sharing and integrations

We share a request only with the human owner or participating practice needed to respond, subject to the applicable workflow and review boundary. External connectors, clinical records, payer transactions, and protected health information require a separately approved integration, authorization, security review, and applicable agreement. No such access is created merely by submitting a public request.

Mobile number privacy. We do not sell, rent, or share mobile numbers or SMS consent records with third parties or affiliates for their own marketing or promotional purposes. Mobile numbers are shared only with the participating practice and service providers needed to deliver the consented customer-care service, subject to applicable agreements and safeguards.

Retention and choices

We retain operational request, account, consent, and audit information for as long as needed to provide the service, maintain security, resolve disputes, and meet applicable obligations. Message frequency varies based on the request and practice workflow. Message and data rates may apply. You may revoke SMS consent at any time by replying STOP, request help by replying HELP, or request correction or deletion of a public inquiry by contacting concierge@practicecareplus.com. Some security, consent, and audit records may need to be retained.

Contact and updates

Questions about this notice or a request can be sent to concierge@practicecareplus.com. We may update this notice as the service changes; the effective date and version above identify the current notice.